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TERMS & CONDITIONS

We're dedicated to providing you with the best possible travel experience. That's why we don't do small print buried away in hard to find places. You'll find all the information you need below:


Booking Terms and Conditions

Digworld Travel Ltd

These booking conditions form a contract between you and Digworld Travel Ltd. So we ask that you read through them carefully.

Digworld Travel Ltd (the 'Company', "us", "our" and "we") accepts bookings subject to the conditions below. These conditions apply only to tour arrangements booked by the client with the Company and which the Company agrees to make or provide as part of their contract with the client. All references to "tour", "booking", "contract" or "arrangements" in these booking conditions mean such tour arrangements unless clearly stated otherwise. In all cases Digworld Travel Ltd acts as an agent for all providers supplying your holiday. Digworld Travel does not act as a principle in this agreement.

The background to this agreement is:

Digworld Travel Ltd arranges and provides tours and excursions including, where necessary overnight accommodation to customers, upon the following terms and conditions.

Where the Tour comprises a package holiday, within the meaning of the Package Travel Regulations 1992, your attention is drawn to the provisions in the Brochure, regarding:

· general information regarding the requirement for a valid passport;

· any necessary visas and procedure and time-scale to obtain them;

· any health requirements for the journey and the stay;

· the measure taken by the Digworld Travel to keep secure the money which you pay for the Tour; and

· the steps which will be taken to repatriate you from abroad if the Digworld Travel becomes insolvent

Definitions

These definitions apply unless the context of the Agreement requires a different interpretation:

"Booking" means any placing of a request by you, in person, in writing or by telephone, for you [or someone else] to be included in a Tour, either direct to Digworld Travel or through any authorised agent, together with full, cleared deposit payment for the tour, as advertised

"Confirmation" means confirmation, by Digworld Travel of a Booking for a tour or an excursion and "confirmed" shall be construed accordingly

"Package Holiday" means a package holiday within the meaning of the Package Travel Regulations 1992

"Ticket" includes an electronically generated ticket

"Tour" includes any excursion or tour advertised from time to time, with itinerary and price, to be arranged by Digworld Travel.

"Writing" includes electronic writing

"You" means the Client which may include any person over the age of 18 years or any minor accompanied by such a person

The terms of this Agreement are:

1. Booking Tours

1.1 In order for you to come on a tour arranged by us, you must make a Booking. This is done by paying a deposit of 20% of the total advertised price. It is your responsibility to ensure that the Booking and the Tour are suitable for your requirements and capacity (including your physical and medical state and any disability from which you may suffer), in every respect.

1.2 Provided that a place on the Tour booked is available and Digworld Travel is satisfied that there is no good reason to refuse the Booking, Digworld Travel will confirm the Booking in writing. You must then pay the balance of the advertised Tour price 8 weeks prior to travel. At that point, and not before, the Booking is complete and a contract is then made for the provision of the Tour.

1.3 If, for whatever reason, a Booking is not confirmed, Digworld Travel will make a full refund of the Booking payment made by you, except where you cancel the confirmed booking.

1.4 As soon as practical, after booking confirmation, you will be sent a confirmation email for the Tour, either by Digworld Travel or its duly authorised agent.

1.5 Where the Tour constitutes a Package Holiday, the following provisions in the brochure shall constitute part of the Booking terms and conditions:

1.5.1 the destinations and, where more than one, the time to be spent at each;

1.5.2 the means, characteristics and categories of transport with dates and times and points of departure and return; any intermediate stops and connections and where to go or stay to effect them;

1.5.3 where accommodation is included, the location, degree of comfort and main features (including categorisation in a member state of the EU)

1.5.4 what, if any meals are included in the Tour;

1.5.5 whether there is a minimum number of clients before the Tour is cancelled and the timetable for any such cancellation;

1.5.6 the itinerary;

1.5.7 the excursions and tours included in the price and any surcharges that might arise and their method of calculation;

1.5.8 the name and address of the organizer and any insurer, together with a local representative, whether associated with Digworld Travel or not;

1.5.9 the total price for the package holiday and any charges, taxes, dues not included;

1.5.10 the payment schedule and accepted methods of payment;

1.5.11 the need to agree any special requirements with Digworld Travel;

1.5.12 the ways and means and timetable for making a complaint.

2 Cancellation and alteration

2.1 Any cancellation by you of a Booking must be made in writing to Digworld Travel. The date when written confirmation of cancellation is received by Digworld Travel will determine the charges applicable as follows:

Number of days before departure and charge applicable

56 days and more before the tour start date - Retention of deposit

56 - 42 days before the tour start date - Loss of 50% of total booking cost

41 - 32 days before the tour start date - Loss of 60% of total booking cost

Less than 31 days before the tour start date - Loss of 100% of total booking cost

Depending on your reason for cancellation, you may be able to recover these charges under your insurance policy. All claims must be made directly with the insurance company.

2.2 No refunds will be made in relation to the return part or any other unused part of a ticket.

2.3 Where an originally booked Tour is changed in accordance with paragraph 2.4, any discount applied to the price of the original Tour will no longer apply to the cost of any replacement Tour.

2.4 Where the Tour comprises a Package Holiday, Digworld Travel shall advise you as to any proposed changes to the Tour and allow you the opportunity to withdraw without financial penalty.

2.5 If we have to alter your itinerary travel or holiday arrangements, any change will be either major or minor. Although it is unlikely that we will have to make any changes to your travel arrangements, we do plan the arrangements many months in advance and as a result we may have to make changes and we reserve the right to do so. Changes may occur because of Force Majeure, poor road conditions, weather, availability of tickets, vehicle breakdowns, changes in transport schedules, or other circumstances that are beyond our control. Digworld Travel does not accept any responsibility for loss of enjoyment, delays or compensation resulting from changes due to Force Majeure or any reasons beyond our control.

2.6 Where a change is a minor change, we will, if practical, advise you before departure, but we are not obliged to do so or to pay you compensation. A minor change is any change apart from a major change as defined here.

2.7 When a change is a major change (and a major change a change in standard of accommodation), we will advise you as soon as is reasonably possible. You will then have the choice of:

2.7.1 accepting the change, taking an alternative holiday (and where this is of a different price, you or we will refund the difference as appropriate);

or

2.7.2 withdrawing from the contract and accepting a full refund of all monies paid.

2.8 In addition, in appropriate cases, we will pay compensation commensurate with the inconvenience suffered (on the assumption that the full balance has been paid).

2.9 In the unlikely event that we become unable to provide a significant proportion of your trip after you depart, we will make alternative arrangements for you to continue the trip at no extra charge, or, if this is impossible, or you do not accept these alternative arrangements for a good reason, we will provide you with transport back to your point of departure.

2.10 In addition, if appropriate, we will pay you compensation of an amount which is reasonable taking into account all the circumstances. Compensation will not be considered appropriate, for example, in cases where a major change has to be made as a result of force majeure.

2.11 In no circumstances will we cancel your tour less than four weeks before the scheduled departure date except for reasons of consolidation, force majeure or failure on your part to pay the final balance. We recommend that you make no travel arrangements to your point of departure, make any connecting travel that is non-refundable or non-changeable or incurs penalties or incur any costs in respect of visas or vaccinations until such time as your travel itinerary has been confirmed. If you make such arrangements which you are then unable to use due to a change in your itinerary we shall not be liable to you for the cost of those arrangements. If we are obliged to cancel your tour after departure we will, wherever possible, make suitable alternative travel arrangements. If we are unable to make such alternative arrangements, or you reject these for good reason then we will return you to your point of departure and refund you for any unused services, if appropriate.

2.12 In addition, in appropriate cases, and where such cancellation is not due to under booking or force majeure as defined below, we will pay you compensation commensurate with your inconvenience. Under booking is the situation in which the minimum number of bookings required to run a tour is not met.

3 Your obligations

3.1 You must ensure that any medical or other attendance that you require is provided by you.

3.2 They and all persons named on the booking understand and accept the risks involved in adventure and outdoor travel

3.3 You agree that you may be photographed in the course of the Tour for the purpose of Digworld Travel's future publicity and that any written comments you make about the Tour or Digworld Travel may be published by Digworld Travel.

3.4 You agree to abide by any reasonable directions (especially any given on account of health and safety), given by Digworld Travel's representatives in the course of the Tour.

3.5 You agree to behave in a reasonable and responsible manner and, in particular that you will do nothing which might endanger the health and safety of any person involved in the Tour or which might result in personal injury to any person or loss of or damage to property belonging to Digworld Travel, its representatives or other Clients.

3.6 You agree that it is your responsibility to carry any necessary valid passport or visa, necessary for the Tour and, in any event even for domestic tours, always to carry some official means of photographic identification, such as a valid driving licence.

3.7 You agree to inform us of any special requests at the time of booking. We will advise the relevant supplier of such requests but cannot guarantee that they will be met. Furthermore, Digworld Travel has no liability to you if such requirements are not met.

4 Liability of Digworld Travel

4.1 When Digworld Travel supplies ancillary services, which include any services supplied by a third party, Digworld Travel does not give any warranty or guarantee as to their quality, fitness for purpose or otherwise but shall, where possible, assign to you the benefit of any warranty, guarantee or indemnity given by the person supplying those services to Digworld Travel.

4.2 Digworld Travel shall have no liability to you for any loss, damage, costs or expenses or other claims for compensation arising from any instructions supplied by you which are incomplete, incorrect, illegible, out of sequence or in the wrong order or form, or arising from your late arrival, non-arrival or any other fault of yours.

4.3 Except in respect of death or personal injury caused by the negligence of Digworld Travel, or as expressly provided in these Terms, Digworld Travel shall not be liable to you by reason of any innocent representation or any implied warranty, condition or other term, or any duty at common law, for any loss of profit, opportunity or any indirect, special or consequential loss, damage, costs, expenses or other claims (however caused) which arise out of or in connection with the provision of any Tour (including any delay or failure to provide it), so however that, the entire liability of Digworld Travel under or in connection with the tour contract shall be limited in maximum to the amount of the payments for the provision of the Tour in question.

4.4 Digworld Travel is not responsible for any act or omission of yours which results in death, personal injury or loss of, or damage to property of any other client.

5 Travel Insurance

It is a condition that you and your party obtain suitable Travel Insurance, from a reputable provider, which must at least include the following:-

• Emergency Medical Expenses including, amongst other costs; ambulance charges and repatriation

• Cancellation of your trip or Curtailment cutting short your trip

• Personal Liability to include, amongst other liabilities; damage caused by your (or your party's) negligence to the property in which you are staying and may not include a clause which restricts actions being taken against a travelling companion other than family and must include contractual liability of the party leader for the actions of the party.

• Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay

• The policy must include the activities you are likely to do and in particular sailing in European waters

• The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel the policy nor vary the terms usually following medical reasons unless there has been individual underwriting with specific terms.

Note:- There are of course other sections to a Travel Insurance policy such as Baggage, Legal Expenses, Personal Accident and so on.

In the event that you fail to obtain suitable Travel Insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.

6 Force majeure

6.1 Neither party shall be liable for any breach of its obligations resulting from causes beyond its reasonable control including fire, natural disaster, war or military hostilities and strikes of employees. It does not include merely inclement weather conditions.

6.2 Each of the parties agrees to give notice immediately to the other upon becoming aware of an event of force majeure such notice to contain details of the circumstances giving rise to it.

6.3 Neither party shall have any liability to the other in respect of the termination of this agreement as a result of force majeure, except in relation to liabilities accrued before the occurrence of the force majeure.

6.4 Where you have to cancel a Booking as a result of force majeure, your place may be offered to another person who would then pay you for your ticket.

7 Successors to the agreement

7.1 Digworld Travel is entitled to assign the benefit of this agreement

7.2 The benefit and obligations of this agreement shall be binding on any successor in title.

8 Severability and waiver

8.1 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as independent and severable from each other paragraph and therefore separately enforceable.

8.2 No delay by Digworld Travel in exercising any right, power or provision hereunder shall operate as a waiver of the exercise of any right at a future time.

9 Notices

Any notice to be served on either of the parties by the other shall be sent by first class post or pre-paid recorded delivery or by facsimile and shall be deemed to have been received by the addressee within 72 hours of posting or 24 hours if sent by facsimile to the correct number.

10 Entire understanding

This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty or other term not forming part of this agreement, including by reference.

11 Miscellaneous matters

In this Agreement, unless the context requires a different interpretation:

11.1 References to the singular include the plural;

11.2 The headings in this document are for reference only, and

11.3 References to a numbered rule are a reference to the rule bearing the corresponding number in this agreement.

Digworld Travel may send you marketing information from time to time. You may opt out of this at any time by emailing Digworld Travel Limited at info@theadventuretourcompany.co.uk and we will deal with your request promptly.

12 Dispute resolution

In the event of a dispute arising out of or in connection with this Agreement, the parties undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

Subject to clause 11, if any difference shall arise between any of the parties touching the meaning of this Agreement or the rights and liabilities of the parties, the same shall be referred to arbitration by a single arbitrator to be appointed, on the application of either side, by the President for the time being of the Law Society.

13 Jurisdiction

This Contract shall be interpreted according to the Laws of England and the parties agree to submit to the exclusive jurisdiction of the English courts. 


Website Terms and Conditions

The information on this website is provided solely for the purpose of providing general background information about Digworld Travel Ltd. Whilst Digworld Travel Ltd has taken all reasonable steps to ensure the accuracy of all of the information on this website at the time of its inclusion, Digworld Travel Ltd cannot accept liabilities for any inaccuracies or omissions. 

All information on this website is provided on an "as is" basis and without warranties, representations or conditions of any kind either express or implied. 

In addition, Digworld Travel Ltd hereby excludes all liability for any direct, indirect or consequential loss arising from access to or use of this website or any reliance placed on any of the information contained in or otherwise obtained from it. 

Digworld Travel Ltd assumes no obligation to update the content of this website but reserves the right to makes changes to the website generally at any time and without notice. No warranty or representation is made or given that the operation of the website will be error free or uninterrupted or that this website or the server that makes it available are free of viruses or other harmful or destructive components. Additionally, Digworld Travel Ltd cannot accept responsibility for the accuracy of any information which may be accessed through the website by the use of hypertext links to sites provided by other organisations, nor will Digworld Travel Ltd be held liable for any loss or damage arising from such use. 

Privacy Policy 

This privacy policy sets out how Digworld Travel Ltd uses and protects any information that you give Digworld Travel Ltd when you use this website. Digworld Travel Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 
 
Digworld Travel Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  

WHAT WE COLLECT 

We may collect the following information: 

  • name and job title 
  • contact information including email address 
  • demographic information such as postcode, preferences and interests 
  • other information relevant to customer surveys and/or offers 

WHAT WE DO WITH THE INFORMATION WE GATHER 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

  • Internal record keeping. 
  • We may use the information to improve our products and services. 
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 

SECURITY 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

HOW WE USE COOKIES 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

LINKS TO OTHER WEBSITES 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

CONTROLLING YOUR PERSONAL INFORMATION 

You may choose to restrict the collection or use of your personal information in the following ways: 

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes 
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at adventures@dig.world 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: Digworld Travel Ltd, 8 Forester Avenue, Bath, BA2 6QD 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 


Financial Protection

We take protecting our customers’ money seriously. That’s why Digworld Travel Ltd is a Registered Member of Protected Travel Services (PTS).

As full members of Protected Travel Services all monies you pay to us are financially protected in line with the 1992 Package Travel Regulations via a trust account. This means that your funds are secure in an independent account and will be protected against our failure from the moment you pay to the day that you return from your trip.

For more information please contact us on 0800 566 8901 or visit Protected Travel Services.